Strategy & Operations Associate

Strategy & Operations Associate

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. 

Relay’s mission is to enable anyone to materialise any consumer purchase on their doorstep with negligible cost and environmental impact.

We operate a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. Our network lets the most important e-commerce retailers in the UK (and one day, the world) deliver faster, more affordably, and with a smaller carbon footprint than any major delivery network in the developed world.

As a rapidly growing, operationally complex company, we’re looking for a handful of high-horsepower generalists to pioneer, codify, and scale our most important processes. In this role, you can expect to…

  • Work with leaders across the company to design and implement operational processes (e.g. reducing handling time for courier contacts)

  • Analyse policy changes (updating and creating processes, decreasing our courier contacting rate) and make recommendations to your line manager

  • Gather and analyse data to build performance reports and support strategic decision making for leaders across the business

  • Be exposed to a wide variety of challenges across technology, data, operations, and go-to-market.

  • Collaborate with team members across every function and business area at Relay

  • Regularly spend time in the field understanding how the processes you develop and the policy recommendations you make impact the on-the-ground reality for our couriers and end-consumers

You might be a great fit for this role if…

  • You want to play an active part in reducing the environmental impact of a massive industry while giving all people access to the benefits of e-commerce

  • You are excited to take on a wide range of challenges, learn new skills, and master new domains in business and technology

  • You are equally at home sweating the details of an operational process or data analysis as you are presenting your conclusions to executives

  • You’re a problem solver and thrive when given a complex challenge

  • You are not afraid to get your hands dirty and feel comfortable working in a fast paced environment


  • Have worked in a high-performing organisation for at least 1.5 years

  • Have strong data and analytical skills, preparing and analysing reports

  • Able to manage cross functional projects and navigate between different internal and external stakeholders

  • Nice to have: experience in customer service, live operations or other teams that are first line support

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