Operations Executive - Pitstops

Operations Executive - Pitstops

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. One key element of our model is what we call pitstops, which are access points enabling hyper local deliveries for our last mile couriers. We are looking for an Operations Executive who will be responsible for overseeing and managing successful E2E onboarding of pitstops, optimising day-to-day operations and building highly effective processes and policies to ensure operational excellence.

Key Responsibilities

  • Managing and monitoring live daily operations to ensure that pitstops are running smoothly and efficiently

  • Developing and implementing operational policies and procedures to improve overall efficiency and productivity

  • Ensuring that all pitstops are properly trained and equipped to perform their duties effectively

  • Developing and maintaining relationships with key suppliers to ensure that the team has access to the resources it needs to operate effectively

  • Helping support tech & commercial departments to conduct testing and continue increasing our learnings 

  • Helping with on site field visits where required and acting as main POC with all pitstops on the ground

Key Skills

  • Excellent communication and interpersonal skills.

  • 2+ years experience in a similar field based role or in a retail sales environment

  • Strong problem-solving and analytical skills.

  • Ability to work well under pressure and meet tight deadlines.

  • Strong leadership and management skills.

  • Ability to multitask and prioritise effectively.

  • Strong attention to detail and accuracy.

  • Proficient in Microsoft Office and other relevant software applications.

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