Commercial Analyst

Relay’s mission is to enable anyone to materialise any consumer purchase on their doorstep with negligible cost and environmental impact.

We operate a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. Our network lets the most important e-commerce retailers in the UK (and one day, the world) deliver faster, more affordably, and with a smaller carbon footprint than any major delivery network in the developed world.

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. 

Role

The Commercial Analyst will play a vital role in supporting the sales and account management function by providing in-depth analysis and insights to inform strategic decision-making processes. This position requires a strong background in commercial analysis, excellent modelling skills, and a deep understanding of market dynamics. The Commercial Analyst will collaborate closely with the commercial team to analyse and segment the market, create target prospect lists, set pricing strategies, contract renegotiations and support the contract win process.

Responsibilities

Market Analysis and Segmentation:

• Conduct thorough market research and analysis to identify key market segments and trends.

• Develop insights and recommendations to support strategic market segmentation initiatives.

• Collaborate with the sales team to identify target markets and prioritise opportunities for growth.
  

Prospect List Creation:

• Utilise advanced modelling techniques and data analysis tools (e.g., Excel, BI) to create targeted prospect lists.

• Identify and prioritise potential clients based on strategic criteria and market segmentation analysis.

• Work closely with sales leadership to refine and update prospect lists based on changing market dynamics.
  

Pricing Strategy:

• Analyse pricing trends and competitive landscapes to inform pricing strategies.

• Develop and maintain pricing models to support strategic pricing decisions.

• Collaborate with the sales team to set competitive and profitable pricing structures for products/services.
  

Contract Win Support:

• Provide analytical support to the sales team during the contract negotiation and bidding process.

• Develop financial models and business cases to support contract proposals.

• Analyse contract terms and conditions to ensure alignment with pricing strategies and profitability targets.
  

Reporting and Insights:

• Generate regular reports and dashboards to track key performance indicators (KPIs) and sales metrics.

• Provide actionable insights and recommendations based on analysis of sales data and market trends.

• Present findings to senior management and sales leadership to inform strategic decision-making.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or related field. Master's degree preferred.

• 3+ years of experience in commercial analysis, business intelligence, or related field.

• Strong proficiency in financial modelling and data analysis tools (e.g., Microsoft Excel, Business Intelligence software).

• Demonstrated ability to translate complex data into actionable insights and recommendations.

• Excellent communication and presentation skills, with the ability to effectively convey findings to stakeholders at all levels.

• Proven track record of collaborating effectively with cross-functional teams, particularly sales and marketing.

• Strong commercial acumen and understanding of market dynamics.

Benefits

• 25 days holiday per year (plus bank holidays)

• Hybrid working; office located in London near Old Street tube station

• A culture of learning and growth, where you're encouraged to take ownership from day one

• Plenty of team socials and events