Account Manager - Pitstops

Account Manager - Pitstops

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. One key element of our model is what we call pitstops, which are access points enabling hyper local deliveries for our last mile couriers. We are looking for an Account Manager who will be responsible for managing and growing a large portfolio of pitstops, developing and executing account strategies, and driving revenue growth for Relay.

Key Responsibilities

  • Building and maintaining strong relationships with key network partners, ensuring quality control and retention

  • Monitoring and analysing performance metrics to identify trends and opportunities for improvement

  • Building out processes, driving improvements and making recommendations to management for process optimisation

  • Serving as the primary point of contact for account-related inquiries and issues

  • Managing budgets and expenses to ensure that the team operates within its financial limits

  • Reviewing legal documents and managing complex negotiations with external stakeholders

  • Coordinating with various departments, including commercial and customer service, to ensure that all teams are aligned and working towards the same goals


  • 3+ years of experience in account management or sales, preferably in the SME world, managing a high volume of accounts

  • Preferred (but not required): bachelor's degree from a top university in Business, Marketing, or related field

  • Proven track record of building processes for high volume of accounts and driving revenue growth 

  • Strong communication, negotiation, and relationship-building skills

  • Ability to work independently and prioritise tasks in a fast-paced environment.

  • Proficiency in Microsoft Office and Salesforce or similar CRM tools

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